Big Sur Pique Polo
Details
Made of heavyweight (280g) US cotton, our high-performing upgrade can take some serious rumbling, and it has too many details to be classified as a “basic.” Connoisseurs will appreciate the subtle contrast stitch detail throughout, coconut buttons, and trapunto stitching on the placket. Classic fit with side vents. 100% Cotton. Machine wash. Spun, knit.
- Reviews
- Questions
United StatesMerchandise Unavailable
My order was not completed because the item was unavailable. Felt like a bait-and-switch. Waste of my time to place the order.
United StatesAWFUL COSTUMER SERVICE, NEVER RECEIVED
I ordered six items on November 1st for Christmas. One item (not this) shipped. Weeks passed without any word on the remaining shipment -- whether it was back ordered, what the new delivery date would be, nada, nada. I personally had to call around Dec 1st only to hear, for the first time, that the remaining items were all back ordered. Weird, I thought, given that I checked a trouser I ordered specifically and it said I could order the same size. No mention of back order there at all. But I wanted the items so waited. Weeks more passed. On or around Dec 16 I received a cancellation notice over e-mail saying that my items were "lost at the bottom of the sea" (what weird metaphor?) and that the items weren't available. Meanwhile I went into TA and could *still* order these items. Nothing showed up as back ordered (nor did it the first time I checked on Dec 1st either) and nothing showed that the item was unavailable. In short, and to my eye, I could have ordered again but would have had to pay the new "sale" price which was about thirty-forty percent more than my original sale deal. To try and get my order reinstated at my original sale price, I called TA about four or five times. I was HUNG UP ON every time due to "high call volume" (never spoke to a person) and was told to write an e-mail. I did, only to hear from a bot that offered no helpful information. So I turned to "chat" and initiated more than 25 chats over a few days, only to NEVER receive even an initial "Hello, what can I help you with" message. Nothing. Just 25+ minutes of the screen blinking at me each time I tried the function. I still think the whole cancellation was a sham if I could have easily repurchased at a higher price. Regardless, TA just lost a longtime costumer. With horrible communication and customer service, I'm honestly surprised this already overpriced company isn't bankrupt.
United StatesGreat shirt but way too big
I like the fabric and design of this shirt, but it’s cut way too big. I’m 5’6” and 140 lbs. The small came almost to my knees and the sleeves were at my elbow (and really wide). Sadly, I had to return it.
United StatesTrue washed navy color, substantial fabric, true-to-size fit: quality product. Husband very pleased.
United StatesOutstanding clothes
Mission comfort cotton pants. Quality design, fabric, stitching and fit. Expandable waist is simply genius. I’ve bought three pair so far and wear them all the time. These are the best pants out there, bar none.
